Alert Summary

Alert Summary - Settings

By default, the Alert Summary displays the Alert Summary report for all device groups/device types for a time span of today.

1. Click Settings to open the Settings section.

2. Click the Granularity drop-down.

   • Select Device Group, then click the Device Group drop-down and select the check box for each device group/device type on which to report.

   • Select Object Group, then select the check box for each object group on which to report.

   • Select Device, then select the check box for each device on which to report.

3. Click the Time Span drop-down and select a time span then select a time zone. The time span displays as a blue font link that you can click to display calendars and clocks that enable you to define a custom time span.

   • Select Today to display data from 12:00am until now.

   • Select Yesterday to display data from 12:00am yesterday until 12:00am today.

   • Select Past 24 Hours to display data from the past 24 hours.

   • Select This Week to display data from Sunday midnight until now.

   • Select Last Week to display data from Sunday midnight to Sunday midnight during the prior week.

   • Select Past 7 Days to display data from the current time seven days ago until the current time today.

   • Select This Month to display data from midnight on the first day of the current month until now.

   • Select Last Month to display data from the first day of the last month to the last day of the last month.

   • Select Past 4 Weeks to display data from the current time four weeks ago until the current time today.

   • Select This Quarter to display data from midnight on the first day of the current quarter until now.

   • Select Last Quarter to display data from the first day of the last quarter to the last day of the last quarter.

   • Select Past 12 Weeks to display data from the current time twelve weeks ago until the current time today.

   • Select This Year to display data from midnight on the first day of the current year until now.

   • Select Last Year to display data from the first day of the last year to the last day of the last year.

   • Select Past 52 Weeks to display data from the current time 52 weeks ago until the current time today.

   • Select Custom to display additional fields to enable you to define the time span.

4. Click Advanced Settings to display additional report settings.

5. Select each Severities check box for the alert/trap severities to display in the report.

6. Select the event types to display in the report.

   • Select the Alerts check box to display alerts from thresholds and policies.

   • Select the Traps check box to display alerts from traps for which there is a trap event.

7. In the Filter Results section, select the Include Results Without Alerts check box to display devices and indicators that have no alerts with a green line and to display a gray line for time spans when a device did not exist within SevOne NMS.

8. In the Detailed Results section, select the Show Detailed Information check box to display the following text details below each report line.

   • Incidents - The total number of alerts.

   • Incident Time - The total time in alerts.

   • Up Time - The total time not in alerts.

   • MTTR - The Mean Time To Repair or average incident time.

   • Event Free - The percentage of time without alerts.

   • Affected - The number of affected sub-items and the total number of sub-items.

9. Click the Display Depth drop-down. You can click in the report to display lower tiers.

   • First Tier - Select to display alerts at the device group/device type or object group level.

   • Second Tier - Select to display alerts at the device/object level.

   • Third Tier - Select to display alerts at the object level, applicable for device and device group/device type granularity.

10. Click Run Report.

Alert Summary Report Interaction

The Alert Summary report displays a time line for each device or object that meets your filter criteria. The time line contains ten sections whose time frame varies in length depending on the time span you select and the elapsed time of the report.

• Move the cursor over the time line to view the exact time of an alert.

• Click the following icons to export the report.

  • - Click to export the report to a .csv format.

  • - Click to export the report to a .pdf format.

  • - Click to add the Alert Summary as an attachment in a report on a new browser tab. You can modify reports to add other attachments and you can save reports to the Report Manager. Report workflows enable you to designate reports to be your favorite reports and to define one report to appear as your custom dashboard.

• Click next to the report captions on the left to drill down to see lower tier results (e.g., for device groups display devices and for devices display objects).

• Click on a time line to display a pop-up that displays the time span of the report.

  • - Click to access the Alert Archives.

  • - For devices, click to display a link to the Device Summary and links to the report templates that are applicable for the device.

  • - For objects, click to display a link to the Object Summary and links to the report templates that are applicable to the object.